All SPYPOINT devices need a memory card to function, either and SD or Micro SD, depending on the device. We always recommend using a premium quality SD or MicroSD card that is class 10, 2-32 GB and SDHC. Always long-format your SD or MicroSD card, even if it is new. Formatting also helps prevent file incompatibility issues caused by having used the same card in another device.
| Recommended SD and MicroSD cards | Avoid using the following SD or MicroSD cards |
| - 2 to 32 GB (up to 512 with FLEX series),- Class 10,- SDHC - Premium brand, - Long formatting (with FAT/FAT32 setting), - Using the correct size card for your camera (SD or MicroSD card. | - Less than 2GB or more than 32GB (up to 512 with FLEX series),- Class speeds 2, 4 or 6,- Rated SDXC (except FLEX Series) or SDUC, - Poor quality or off-brands, - Short formatting (not with FAT/FAT32 setting), - Using a MicroSD card in an adaptor in a camera that requires a full-size SD card. |
HOW TO INSERT THE SD OR MICROSD CARD?
When inserting the memory card into the camera:
- Check the direction to insert the memory card correctly. There is an icon near the opening where you should insert the card that will tell you the correct direction.
- Gently insert the memory card into the opening and push lightly with your finger.
- You will hear a “click” indicating that it is inserted properly.
When it is time to remove the memory card:
- Press lightly on the memory card with your finger. You will hear a “click”.
- Slowly release the pressure. The card should come out halfway by itself.
- Remove the card with your fingers.
WHY CAN’T I USE A MICROSD CARD IN AN SD ADAPTOR?
If your camera requires a full-size SD card, using a MicroSD card in an SD adaptor will slow the performance of your camera and potentially cause loss of data. This could prevent some of your photos from saving or even transmitting to your app.
The SD adaptor is only meant for inserting a MicroSD card into the SD card slot on your computer, when formatting or updating your firmware.
WHAT IS AN SD OR MIRCOSD CARD CORRUPTION?
Hidden read only files can corrupt your SD or MicroSD card. Corruptions make your memory card either slow or unusable. This can slow your camera down or even prevent your photos or videos from being saved or sent. The corruption can either be temporary or permanent, which is why we recommend always having an extra card on-hand.
There are many reasons that cause an SD or MicroSD card to become corrupted. Poor-quality cards and off-brands are prone to corruption. If you are using a premium quality card, the corruption can be due to extended wear and tear, removing the card while files are transferring and improper ejection to name a few.
HOW TO TEST IF YOUR SD OR MICROSD CARD IS TEMPORARILY OR PERMANENTLY CORRUPTED?
A temporary corruption can be fixed with a long format (FAT/ FAT32 setting). If the card does not work even after long format, it means that its permanently corrupted. In this case, you will need to replace the card. Watch this video to learn how to format your SD or MicroSD card.
CAN IT BE THE FIRMWARE INSTALLED ON THE SD OR MICROSD CARD THAT IS CORRUPTED?
Yes, it is possible. First start by re-formatting the SD or MicroSD card with FAT/FAT32 setting and then restart the camera to check for photo transmissions. If the issue persists, try re-installing the firmware and restart the device again. Be sure to pay attention to the camera's compatibility article.