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I cannot see the new photos after receiving a notification

You get a notification for a new detection but cannot find the photo once in the SPYPOINT app. 

HERE IS THE CHECKLIST:

  • Check if your phone is connected to the Internet (Wi-Fi or 3G/LTE/5G). Without an Internet connection, the SPYPOINT App cannot load any photos.
  • Turn all the filters off in the “Photos” tab in the SPYPOINT app.
  • Use the latest version of the SPYPOINT App by visiting the Apple App Store (iOS) or the Google Play Store (Android).


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