SPYPOINT

Welcome to SPYPOINT Support

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SPYPOINT Onsite Support

Getting Started

Understanding my Device

How the Detection System Works

What is cellular transmission?

What is Trigger Speed?

How Images and Videos are Saved

Must-Do Before Activating my Device

Before activating my device

How Can I Create a SPYPOINT Account?

Video: How to choose the right carrier model and maximize signal strength

All about SD and microSD Cards

All About Batteries & Battery Packs

Activating my Device

How to Properly Test Your Device

Video: How to Activate your SPYPOINT LINK-MICRO-LTE Trail Camera

Video: How to activate your LINK-DARK trail camera

Video: How to activate your LINK-EVO trail camera

Video: How to activate your LINK-S trail camera

Video: How to activate your SPYPOINT CELL-LINK Universal Cellular Adapter

Video: How to Activate your SPYPOINT LINK-MICRO-S-LTE Trail Camera

How to Activate your LINK-MICRO Series Camera or CELL-LINK Device

How To Properly Activate Your SPYPOINT Cellular Camera With A Screen

Installing my Device in the Field

How to Properly Test Your Device

Before Installing Your Device in the Field

What to look for when installing your camera

Video: CELL-LINK Installation

Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT

Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT

Prepping Existing Cameras for Return to Field

Getting Ready For The Season: Reinstall My Device

Understanding the Settings in my SPYPOINT App

Video: Understand the Cellular Setup Settings in the SPYPOINT App

Video: Understanding the Advanced Settings in the SPYPOINT App

Video: Understanding the Basic Settings in the SPYPOINT Mobile App

Video: How to Use the Maps Function of the SPYPOINT App | SPYPOINT

I cannot see the new photos after receiving a notification

I do not get notification for newly sent photos

Resolve an Issue

Many cellular device issues are resolved by completing the following troubleshooting steps:

1

Replace all batteries

Replace all 8x AA batteries (non-rechargeable, Premium brand) or fully charge your SPYPOINT rechargeable battery pack.
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2

Long-format your SD card

Upload your photos to your computer and run a long format for your SD/MicroSD card. Uncheck the “Quick Format” under the format option.
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3

Use a new SD card

Try using a new premium quality SD/MicroSD card, if the long format doesn’t resolve your issue. Must be:
  • Class 10
  • 2 to 32 GB
  • SDHC
4

Update the firmware

Complete a firmware update if your device doesn't have the most recent firmware version. Make sure to copy the files in the ZIP and not the ZIP itself.
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I Have Never Received any Photos from my Cellular Device

Video: Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

My cellular device has never sent any photos or communicated

My cellular device has communicated but has never sent any photos

How to verify if my cellular device is communicating

My Cellular Device Suddenly Stopped Sending Photos to my App

Video: Why is my Previously Working SPYPOINT Camera Not Sending Photos

How to verify if my cellular device is communicating

My device is in-hand: How to get my device to send photos once again

My device is NOT in-hand: How to get my device to send photos once again

I Need Help Managing or Modifying my Photo Plan(s)

How to buy a transmission plan

Can I upgrade or downgrade my plan?

I am receiving emails for an unsuccessful payment and not being able to purchase any plan. What shou

My Cellular Device is Having Signal Issues

How to optimize signal strength?

Video: How to choose the right carrier model and maximize signal strength

My Camera is Taking Too Many Photos of Nothing

Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT

Best Practices for Resolving False Triggers

I Want to Understand What my Device's LED Light Patterns Mean

Light Patterns & Screen Codes: LINK-S / LINK DARK

Light Patterns: LINK-MICRO Series

Light Patterns: CELL-LINK

Still Need Help?

Please note that waiting times may be higher during the hunting season. For a quick solution, please refer to our Support page, YouTube channel or chat with one of our experts. If you wish to talk to an agent, you may still call customer support.